SHIPPING RATES

We offer Australia-wide standard shipping at the following rates:

• Standard Shipping: $15 flat rate

• Complimentary Standard Shipping: Orders of $150

• In-Clinic Collection: Complimentary

Shipping charges are calculated at checkout. Complimentary shipping is automatically applied to eligible orders.

ORDER PROCESSING & DELIVERY

Orders are generally prepared and dispatched within 1–2 business days, excluding weekends and Queensland public holidays.

Estimated standard delivery timeframes from dispatch are:

• Queensland, New South Wales, ACT and Victoria: Approximately 2–6 business days

• South Australia and Tasmania: Approximately 3–8 business days

• Western Australia and Northern Territory: Approximately 5–10 business days

Delivery timeframes are estimates only and may vary depending on your location, courier service and circumstances outside our control. Regional and remote areas may require additional delivery time.

Once dispatched, tracking information will be provided where available.

IN-CLINIC COLLECTION

Complimentary collection is available from Lau-vei Haus in Ascot, Brisbane. As our clinic operates by appointment, collection must be arranged in advance. Please wait for confirmation that your order is ready before attending.

SHIPPING DESTINATIONS

We currently offer shipping within Australia only, subject to courier service availability. Please ensure your delivery details are accurate and complete at checkout. If you notice an error after placing your order, contact us as soon as possible. If an order has already been dispatched, we may be unable to amend the delivery address.

SHIPPING & DELIVERY PROTECTION

All orders are shipped with tracking and delivery protection for added peace of mind. In the unlikely event that your parcel is lost or damaged during transit, please contact Lau-vei Haus so we can assist with investigating the issue and arranging an appropriate resolution.

DELIVERY DELAYS & MISSING PARCELS

Once dispatched, orders are delivered by our selected courier providers. If your parcel is delayed, missing or arrives damaged, please contact us so we can assist with investigating the issue and arranging an appropriate resolution in accordance with Australian Consumer Law.

RETURNS & REFUNDS

For hygiene, product integrity and safety reasons, we do not generally accept change-of-mind returns on opened or used skincare and wellness products. This does not affect your rights under Australian Consumer Law. If a product arrives damaged, faulty, incorrect or otherwise fails to meet applicable consumer guarantees, please contact us so we can arrange an appropriate remedy.

CONTACT US

Lau-vei Haus
Shop 3. 16/145 Racecourse Road.
Ascot, QLD, 4007.

0452 514 157

hello@lauveihaus.com.au