PRIVACY POLICY

Last updated: August 2026

At Lau-vei Haus, your privacy is an important part of your care. We are committed to protecting your personal and health information and handling it responsibly, securely and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian privacy and health information requirements. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and your rights in relation to the information we hold about you.

WHAT INFORMATION DO WE COLLECT

To provide safe and appropriate care, we may collect personal information such as your:

• Name, date of birth and contact details

• Appointment and booking information

• Payment and transaction details

• Medical history and health conditions

• Medications, allergies and relevant lifestyle information

• Previous cosmetic, medical or skin treatments

• Treatment concerns, preferences and goals

• Consultation notes, treatment plans and clinical records

• Prescribing information

• Clinical photographs where appropriate

We collect health information that is reasonably necessary to assess your suitability for treatment, provide appropriate care and maintain an accurate clinical record.

HOW WE COLLECT INFORMATION

We generally collect information directly from you when you:

• Make an enquiry or booking

• Complete a medical history, consultation or consent form

• Attend a consultation or treatment

• Communicate with us by phone, SMS, email or social media

• Make a purchase

• Use our website or online booking system

Where appropriate, we may also receive relevant information from an authorised healthcare practitioner or service provider involved in your care.

WHY WE USE YOUR INFORMATION

We may use your information to:

• Provide consultations, treatments and clinical care

• Assess your health and treatment suitability

• Create and maintain your clinical record

• Manage appointments and communicate with you

• Develop and document your treatment plan

• Arrange prescribing or medical assessment where required

• Provide preparation, aftercare and follow-up

• Process payments

• Manage adverse reactions or complications

• Meet our professional, regulatory, insurance and legal obligations

We may also send you clinic news, education or promotional communications where permitted. You can unsubscribe from marketing communications at any time.

CLINICAL PHOTOGRAPHY

Clinical photographs may form part of your health record and may be taken to assist with assessment, treatment planning, documenting your presentation and monitoring treatment outcomes. Consent to clinical photography does not mean you have consented to your images being used for marketing or social media. Where we would like to use identifiable photographs, videos, testimonials or other patient material for marketing, promotional, social media or external educational purposes, separate consent will be obtained where appropriate. You may decline marketing consent without this affecting the care you receive at Lau-vei Haus.

PRESCRIBING & OTHER HEALTHCARE PRACTITIONERS

Some treatments provided at Lau-vei Haus may require assessment or prescribing by an appropriately authorised healthcare practitioner. Lau-vei Haus operates with prescribing and clinical oversight provided by Nurse Practitioner Kelly Beasy, together with other authorised healthcare practitioners where required. Relevant health information may be shared with a practitioner involved in your care where reasonably necessary for assessment, prescribing, treatment planning, clinical review, continuity of care or the management of an adverse event. Prescribing and clinical processes may be facilitated through an approved clinical system. All prescribing and treatment decisions are made following individual assessment and the practitioner's independent professional judgement.

WHEN IT MAY BE REQUIRED TO SHARE YOUR INFORMATION

We do not sell your personal or health information. Where reasonably necessary for your care or the operation of the clinic, information may be shared with:

• Authorised healthcare practitioners involved in your care

• Clinical governance providers

• Timely booking system and TimelyPay for appointments and practice management

• Professional advisers or insurers

• Government or regulatory authorities where required or permitted by law

We aim to limit any information shared to what is reasonably necessary for the relevant purpose.

HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification or disclosure. This may include secure clinical and booking systems, password protection, restricted access, appropriate device security and internal privacy procedures. Clinical records are retained for the periods required by applicable legal, professional, clinical governance and insurance requirements. When information is no longer required and there is no obligation to retain it, we may securely destroy or de-identify it.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date. To request access or corrections, please contact us in writing. We may ask you to verify your identity before providing access or making changes to protect the confidentiality of your information. In some circumstances, access may be limited or refused where permitted or required by law.

COMMUNICATIONS

We may contact you regarding appointments, preparation, aftercare, reviews and other matters relating to your care. You can unsubscribe from marketing communications at any time. This will not prevent us from contacting you where reasonably necessary regarding your appointments, clinical care or safety.

PRIVACY CONCERNS & COMPLAINTS

If you have a question or concern about how your personal or health information has been handled, please contact us so we can review and respond to your concern. If you are not satisfied with our response, you may have the right to make a complaint to an appropriate Australian privacy or health complaints authority.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, clinical arrangements or legal requirements. The most current version will be available on the Lau-vei Haus website.

CONTACT US

For privacy enquiries, requests to access or correct your information, or privacy concerns:

Lau-vei Haus
Racecourse Road
Ascot, QLD 4007
Brisbane, Queensland, Australia

hello@lauveihaus.com.au